Personalized Round Pet Rug/Mat/Carpet – Custom Patterns & Text by Designers | Personalized Pet Gift

At PetrendX, we are committed to delivering high-quality products directly to your doorstep with speed and reliability. 

Shipping Destinations

We currently ship exclusively to the following regions:

• United States
• United Kingdom
• Canada

This focused approach allows us to tailor our shipping services for maximum efficiency and customer satisfaction in these areas.

Shipping Fees

Enjoy free shipping on all orders. It’s our way of thanking you for choosing PetrendX as your trusted provider.

Order Processing & Delivery Time

Standard Products:

• Handling time: Orders are prepared and dispatched within 1-2 business days.
• Transit time: Packages typically arrive within 9-14 business days via air express, depending on product availability.
• Total delivery time: 10-16 business days after order confirmation.

Customized Products:

• Handling time: Orders require 11-16 business days for preparation and dispatch to accommodate customization requirements.
• Transit time: Packages typically arrive within 9-14 business days via air express.
• Total delivery time: 20-30 business days after order confirmation due to additional production and quality control processes.

Our priority is to ensure that your order reaches you quickly and in perfect condition. If you have any questions about your order or delivery timeline, please feel free to contact us.

Order Cancellation & Modification

Orders can be canceled or modified within 24 hours of placement. After that, we cannot guarantee changes as the order may already be in processing or shipping stages.

Customs Duties & VAT

PetrendX takes care of all applicable customs duties and VAT. This means the price you see is the price you pay—no hidden fees or unexpected charges.

Order Tracking

Monitor your shipment's progress effortlessly with our tracking tools:

• Simply use your order number and email address.
• Visit our Track Your Order page for real-time updates.

Customer Support

At PetrendX, we are dedicated to providing outstanding support every step of the way. Once your order is dispatched, we ensure it is delivered promptly to the address you provide.

For any questions, please call or email us at official@petrendx.com.

For faster assistance, use our live chat feature available on our website. Look for the chat icon in the bottom-left corner of the page.

Thank you for choosing PetrendX. We’re here to ensure your shopping experience is smooth, reliable, and enjoyable!

At PetrendX, we are committed to providing the highest level of customer satisfaction. If for any reason you are not fully satisfied with your purchase, our return and exchange policy is designed to make the process straightforward and transparent.

1. Return Policy

We accept returns under the following conditions:

Eligibility:

• Items must be returned within 7 days of receipt.

• Items must be in their original condition, unused, unwashed, and include all original tags, labels, and packaging.

Non-Returnable Items:

• Perishable items, such as pet food, treats, or supplements, unless they are defective or damaged upon arrival.

• Personalized, customized, or made-to-order products.

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

To initiate a return, please contact our customer support team at official@petrendx.com with your order number and reason for the return.

2. Exchange Policy

We are pleased to offer exchanges in the following situations:

• If you wish to exchange your item for a different size, color, or variant of the same product, provided it is in stock.

• If you received a defective or damaged product, we will provide a replacement at no additional cost.

To request an exchange, please contact our support team with your order details and the specific item you wish to exchange or replace.

3. Refund Policy

Refunds will be processed under the following conditions:

• Refunds are issued to the original payment method used for the purchase.

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days.

4. Return Shipping

• If the return is due to an error on our part (e.g., incorrect, defective, or damaged items), we will cover the cost of return shipping.

• For all other returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. Ensure you include:

• Photos of the damaged or defective product.

• Photos of the packaging, including the shipping label.

This information will help us expedite your claim and offer a resolution promptly.

Contact Information

For any questions or to start a return or exchange request, please contact us:

• Phone number: +17076226660

• Email: official@petrendx.com

• Address: No. 26, Huangcun North Road, Tianhe District, guangzhou, GD, 510000, CN.

We value your trust and are dedicated to ensuring your satisfaction with every purchase at PetrendX. Thank you for choosing us for your pet’s needs!